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Store Policies

At BatteryNerds.com we strive to make your shopping experience a memorable one. We want you to have complete faith in our company and our products that you'll return to us again and again. The following policies will help us help you make the most of your purchase:

Return Policy

We understand that you sometimes need to return items, and we'll try our best to make the return process as easy as possible. Please be sure to read all the guidelines below.

***** You must have an RMA number to return any merchandise ****

Any merchandise returned without a Return Merchandise Authorization number will be sent for recycling; no refunds or exchanges will be given. Items sent without an RMA number cannot be returned back to the sender.

In order to keep our prices low we are unable to issue a refund for any return postage fees. Both the original shipping fee and the return postage fee are non-refundable.

  • To request an RMA number, please contact us by phone, email, or live chat.
  • We suggest using a traceable shipping method such as UPS, FedEx, or USPS Delivery Confirmation service for your return to ensure that the package is not lost.
  • We also recommend that you insure your shipment against loss and damages. We will not be responsible for returns being lost or damaged. Buyer will need to contact the shipping carrier directly with any lost or damage claims.
  • One RMA number is permitted per invoice. If you have multiple orders you must request a separate RMA number for each order.
  • Once you receive your RMA number, you must return the product(s) to us within 15 calendar days.
  • We reserve the right to refuse any service that voids the return policy.
  • All international shipments outside of the continental US are sold as is. All sales are final for international orders. They are non-returnable and non-refundable.


RETURN POLICY FOR REFUNDS ON NEW UNUSED ITEMS

  • You must request a return for refund within 30 days after the order date.
  • No authorization for refunds will be issued after 30 days.
  • Please note that a 15% restocking fee will apply to returns for a refund.
  • All returns for refund must be in new and resalable condition with all the original packaging, manuals, and accessories.
  • Items that are damaged, used, or otherwise in non-resalable condition, cannot be returned for a refund. This includes items with writing on the packaging boxes or products without boxes, or missing accessories and manuals.
  • If you received free shipping on your original order, the actual shipping costs will also be deducted from your refund amount.
  • Your refund will be issued once the items have been received and inspected. Your refund will be issued within 7-14 business days of receipt.
  • The refund will be issued to the credit card originally used to purchase the order. Any exceptions must be approved.
  • If your credit card used to purchase the items has been cancelled we must be notified of this change. If we are not notified of a cancelled account the credit will be applied to that account and it is up to the bank (credit card company) to issue the check. We are not responsible for credits applied to closed accounts and will not issue a second type of refund.


RETURN POLICY FOR INCORRECTLY ORDERED ITEMS

  • If you ordered an incorrect item, you can exchange your product for another type within 30 days of order date.
  • No authorization for exchanges can be made after 30 days.
  • The same condition guideline applies to the returned item. All returns for exchanges must be in new and resalable condition with all the original packaging, manuals, and accessories.
  • Items that are damaged, used, or otherwise in non-resalable condition, cannot be returned for an exchange. This includes items with writing on the packaging boxes or products without boxes, or missing accessories and manuals.


RETURN POLICY ON DEFECTIVE PRODUCTS

  • BatteryNerds.com offers a full one year limited warranty against defects and workmanship on all new products purchased from our website.
  • Most issues can be resolved by troubleshooting. Please contact us so we can assist you in the troubleshooting steps.
  • If the troubleshooting does not resolve the problem, then you can request an RMA number in order to return the defective product.
  • You must request a return for the defective product within one year of the order date.
  • No authorizations for return will be made after one year.
  • If the product fails within 30 days of order date, you can also opt for a refund instead. Otherwise, after 30 days and up to 1 year, you are entitled to a repair or replacement of the product.
  • If you're in need of a replacement in advance, you will need to place a new order for the product. Make note of your new order number. You can then request an RMA number to return the defective product informing us of the new order number. Once we receive the defective product, we will issue you a credit on the new order. We can only issue you a full credit only if the returned product is indeed defective. If no problems are found with the returned product, you will need to return the new order to us to receive a credit less 15% restocking and shipping charges.


CANCELLED ORDERS, REFUSED PACKAGES OR ADDRESS ERRORS

  • We can only cancel orders that have not been shipped. If the order has already been shipped, we are not able to cancel the order.
  • If a package is refused you will be refunded minus a 15% restocking fee and all shipping fees.
  • If a package is returned due to an incorrect address you will be contacted. You will be able to have the package reshipped with the shipping fees recharged to your credit card. If you do not wish to have the package reshipped you will be refunded minus a 15% restocking fee and shipping fees.

 

Shipping Policy

To make your shopping experience more dependable and affordable, BatteryNerds.com utilizes the services of UPS and USPS to ship your order.

In stock orders generally ship within 1-2 business days. If for any reason we are unable to ship within that time frame, you will be notified of its expected ship date.

We offer you three shipping options during checkout.

  • Super Saver (5-7 business days for transit)
  • Priority (3-5 business days transit)
  • Express (1-2 business days transit)

Please note there is no Saturday delivery unless we are contacted by phone for this request during business hours. There is a substantial surcharge from the carriers for Saturday deliveries. All time frames are estimated. They will depend on item availability and order time placed. They do not represent any guarantee.

Some products may be shipped directly from the manufacturer or distributor. An equal or faster level of shipment service may be used to ensure the same commitment time.

If you request that your delivery address be adjusted after the order has shipped you will be required to pay the additional fee incurred for re-routing.

BatteryNerds.com may request additional information concerning your order at our discretion. This may include signing a disclaimer to charge your credit card for larger orders as well as additional shipping information. We may require that the shipping address be the same as your billing address. If any of these situations apply BatteryNerds.com will contact you concerning your order either by phone or email.

 

 

Warranty Policy

LIMITED ONE YEAR WARRANTY

If within one (1) year from the date of purchase, the product fails due to a defect in material or workmanship, BatteryNerds.com will repair if possible or replace it free of charge. This warranty applies only to the original purchaser, residing in the U.S., and is not transferable.

BATTERYNERDS.COM WILL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES TO PURCHASER, OR ANY OTHER PARTY, FOR ANY LOSS, DAMAGE, INJURY OR EXPENSE OF ANY KIND OR NATURE CAUSED DIRECTLY OR INDIRECTLY BY THE PRODUCT OR THE FAILURE OF THE PRODUCT TO OPERATE PROPERLY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

THIS WARRANTY IS IN LIEU OF ALL OTHER EXPRESS OR IMPLIED WARRANTIES. ALL IMPLIED WARRANTIES, INCLUDING THE WARRANTY OF MERCHANTABILITY AND THE WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY MODIFIED TO EXIST ONLY AS CONTAINED IN THIS LIMITED WARRANTY, AND SHALL BE OF THE SAME DURATION AS THE WARRANTY PERIOD STATED ABOVE. SOME STATES DO NOT ALLOW LIMITATIONS ON THE DURATION OF AN IMPLIED WARRANTY, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

The warranty does not apply to: (a) damage caused by accident, abuse, in handling, dropping; (b) acts of God; (c) units which have been subject to unauthorized repair, opened, taken apart or otherwise modified; (d) units not used in accordance with directions; (e) damages exceeding the cost of the product; (f) depreciated or loss of charge time; (g) the finish on any portion of the product, such as surface scratches and/or weathering, as this is considered normal wear and tear. Some states do not allow a limitation of damages so the foregoing limitation may not apply to you. This warranty gives you specific legal rights and you may also have other rights, which vary from state to state.

Warranty service is available by mailing postage prepaid to the authorized service facility provided. Warranty does not cover the cost of postage to send the product in for service. Purchaser is responsible for safely sending the product to repair facility. Please be sure to wrap the product securely when mailing to avoid shipping damage. A valid copy of original invoice and Return Merchandise Authorization (or RMA) are required for all warranty services. Please use our webform to obtain an RMA.

 

 

Security Policy

We understand your concerns for personal security when placing orders or giving out personal information on the Internet. That's why providing a secure shopping environment is one of our highest priorities. BatteryNerds.com uses encryption methods to transmit your personal registration information from your computer to ours across the Internet, and we restrict access to any transactional portions of our site to computers running web browsers that support Secure Socket Layer ("SSL") protocol. To use this protection technology, you need to have an SSL-capable browser, such as Netscape Navigator 4.5 or higher, Microsoft Internet Explorer 4.5 or higher. These browsers will automatically activate the technology when you log on to our site.

Remember that any information you voluntarily disclose on-line in any news or message postings, discussion groups or chat rooms may be collected and used by others without your permission. Furthermore, if you provide any information to parties who operate Web sites that are linked to or from our site, different rules may apply to their collection, use or disclosure of your personal information. We encourage you to review these sites' policies before revealing any sensitive or personal information.

 

 

Other Store Policies

BatteryNerds.com.com is not liable for any damages that may result from products purchased on our website.

If a debit card is used for a purchase, we are not responsible for any overdraft fees.

 

Website Use & Sale Terms and Conditions

BatteryNerds.com provides services to you subject to the following notices, terms, and conditions.

Please read the following terms and conditions ("Terms and Conditions") carefully before using this web site ("Site"). By accessing, browsing, and using this Site, you acknowledge that you have read, understood, and agree to comply with the Terms and Conditions. If you do not agree to all of the terms and conditions, please leave our Site now. Please review the Terms and Conditions each time you use the site as it is subject to change at any time by BatteryNerds.com without notice to you and your continued usage of this Site will mean you accept those changes.


Use of Site

This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose that is not expressly permitted by BatteryNerds.com . BatteryNerds.com and its affiliates reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if BatteryNerds.com believes that customer conduct violates applicable law or is harmful to the interests of BatteryNerds.com .


Copyright

All materials contained on this Site are subject to the ownership rights of BatteryNerds.com and its suppliers. BatteryNerds.com hereby authorizes you to make a single copy of the content herein for your use in learning about, evaluating, or ordering BatteryNerds.com 's merchandise. You agree that any copy made must include BatteryNerds.com copyright notice. No other permission is granted to you to print, copy, reproduce, distribute, transmit, upload, download, store, display in public, alter, or modify the content contained on this website.

This Site also contains trademarks of BatteryNerds.com protected under United States and International Trademarks laws. Use of such marks without BatteryNerds.com 's written permission is strictly prohibited.


Disclaimer of Warranties and Damages; Limitation of Liability

THE SITE, INCLUDING ALL CONTENT, SOFTWARE, FUNCTIONS, MATERIALS AND INFORMATION MADE AVAILABLE ON OR ACCESSED THROUGH THE SITE, IS PROVIDED ON AN "AS IS" "AS AVAILABLE" BASIS WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. NEITHER BATTERYNERDS.COM NOR ITS CONTENT PROVIDERS WARRANT THAT THE FUNCTIONS, FEATURES OR CONTENT CONTAINED IN THE SITE WILL BE UNINTERRUPTED OR ERROR FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY OTHER SITE OR THE SERVER THAT MAKES IT AVAILABLE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; NOR DO THEY MAKE ANY WARRANTY OR REPRESENTATION AS TO THE ACCURACY OR RELIABILITY OF THE SITE, THE CONTENT THEREOF, THE MATERIALS, INFORMATION AND FUNCTIONS MADE ACCESSIBLE BY THE SOFTWARE USED ON OR ACCESSED THROUGH THE SITE, ANY PRODUCTS OR SERVICES OR HYPERTEXT LINKS TO THIRD PARTIES OR FOR ANY BREACH OF SECURITY ASSOCIATED WITH THE TRANSMISSION OF SENSITIVE INFORMATION THROUGH THE SITE OR ANY LINKED SITE. BATTERYNERDS.COM AND ITS PARENT COMPANIES, SUBSIDIARIES AND AFFILIATES MAKE NO WARRANTIES AND SHALL NOT BE LIABLE FOR THE USE OF THE SITE, INCLUDING WITHOUT LIMITATION, THE CONTENT AND ANY ERRORS CONTAINED THEREIN UNDER ANY DIRECT OR INDIRECT CIRCUMSTANCES, INCLUDING BUT NOT LIMITED TO BATTERYNERDS.COM 'S NEGLIGENCE. IF YOU ARE DISSATISFIED WITH THE SITE OR ANY MATERIALS ON THE SITE, YOUR SOLE REMEDY IS TO DISCONTINUE USING THE SITE.

UNDER NO CIRCUMSTANCES SHALL BATTERYNERDS.COM , ITS PARENT COMPANIES, SUBSIDIARIES, AFFILIATES OR CONTENT PROVIDERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES THAT ARE DIRECTLY OR INDIRECTLY RELATED TO THE USE OF, OR THE INABILITY TO USE, THE CONTENT, MATERIALS AND FUNCTIONS IN THE SITE, INCLUDING WITHOUT LIMITATION LOSS OF REVENUE OR ANTICIPATED PROFITS OR LOST BUSINESS, EVEN IF SUCH ENTITIES OR AN AUTHORIZED REPRESENTATIVE THEREOF HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. IN NO EVENT SHALL THE TOTAL LIABILITY OF BATTERYNERDS.COM , ITS PARENT COMPANIES, SUBSIDIARIES AND AFFILIATES TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT OR TORT, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE OR OTHERWISE) ARISING FROM THESE TERMS AND CONDITIONS OF USE OR YOUR USE OF THE SITE EXCEED, IN THE AGGREGATE, $50.

BY CHOOSING TO USE THE PRODUCTS YOU PURCHASE AND RECEIVE FROM BATTERYNERDS.COM AND ITS AFFILIATES, YOU ACCEPT FULL RESPONSIBILITY FOR ANY LIABILITY ARISING OUT OF THEIR USE. BATTERYNERDS.COM DOES NOT WARRANT THAT PRODUCT DESCRIPTIONS OR OTHER CONTENT OF THIS SITE ARE ACCURATE, COMPLETE, RELIABLE, CURRENT, OR ERROR-FREE. YOU ARE LIABLE FOR ANY DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO, ANY DAMAGES ARISING UNDER NEGLIGENCE, ANY CONSEQUENTIAL DAMAGES WHETHER FORESEEABLE OR NOT, ANY ECONOMIC LOSS, AND ANY OTHER LIABILITY AND DAMAGES DUE TO ANY CAUSE ARISING FROM USING OR OBTAINING THE PRODUCTS RECEIVED FROM BATTERYNERDS.COM AND ITS AFFILIATES.


Price Information

Otherwise stated explicitly, all prices displayed on this Site are quoted in U.S. Dollars and subject to change at BatteryNerds.com's discretion.


Sales Tax

8.25% sales taxe will be charged on purchases of taxable merchandise shipped within Texas. BatteryNerds.com shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the state of Texas. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state.


Shipment Risk

All orders sent from BatteryNerds.com are subject to a shipment contract, where the risk of shipment loss is passed to the customer upon BatteryNerds.com's delivery to the shipping carrier.


Kids

BatteryNerds.com does not sell products for purchase to kids. We may sell kids' products for purchase by adults with a credit card or other type of payments. If you are under 18, you may use BatteryNerds.com only with involvement of a parent or guardian, who is over the age of 18.


BatteryNerds.com Rights to Materials Provided by Users

BatteryNerds.com welcomes your comments regarding our merchandise and services, including the Site. However, any or all material and information provided by you to the Site may be included in a database owned by BatteryNerds.com and its subsidiaries and affiliates in which we have rights and interest, including but not limited to, the compilation copyright. We reserve the right to use any information or materials you provide to us or that we obtain through your use of the Site to the fullest extent permitted by law.

By posting messages, uploading files, inputting data or engaging in any other form of communication (individually or collectively "Communications") to or within the Site, you grant to BatteryNerds.com a perpetual, worldwide, irrevocable, unrestricted, non-exclusive, royalty-free license to use (including use for promotional and advertising purposes), copy, license, sublicense, adapt, distribute, display, publicly perform, reproduce, transmit, modify, edit and otherwise exploit such Communications and any ideas or original materials contained in such Communications, in all media now known or hereafter developed. This grant shall include the right to exploit any and all proprietary rights in such Communications including, without limitation, any and all rights under copyright, trademark, service mark or patent laws under any relevant jurisdiction. You waive all rights you may have to inspect and/or approve of any use by BatteryNerds.com of any material or ideas submitted by you in any Communications or receive any compensation for such use. You waive all rights to any claim against BatteryNerds.com for any alleged or actual infringements of any proprietary rights, rights of privacy and publicity, moral rights, and rights of attribution in connection with such Communications. You agree and understand that BatteryNerds.com is under no obligations to use any material or ideas submitted by you in any Communications in any way whatsoever.


No Responsibility for Transmitted Material

You acknowledge that transmissions to and from this Site are not confidential and your Communications may be read or intercepted by others. You acknowledge that by submitting Communications to BatteryNerds.com or the Site, no confidential, fiduciary, contractually implied or other relationship is created between you and BatteryNerds.com or BatteryNerds.com 's any affiliate, parent company or subsidiary other than pursuant to these terms and conditions of use. BatteryNerds.com shall not be responsible for the payment of any monies to any party in connection with BatteryNerds.com ? s use of Communications submitted by you to the Site.


Indemnification

You shall indemnify, defend and hold harmless BatteryNerds.com its parent, subsidiary and other affiliated entities, and all their officers, directors, owners, agents, employees, Content providers, affiliates, licensors and licensees (collectively, the "Indemnified Parties") from and against any and all losses, damages, liabilities, and claims and all fees, costs, expenses, of any kind related thereto (including, without limitation, reasonable attorneys' fees) incurred by the Indemnified Parties in connection with any claim arising out of, based upon or resulting from your use of the Site. BatteryNerds.com reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you and you shall not in any event settle any matter without the written consent of BatteryNerds.com .

The Site may contain links and pointers to the other related World Wide Web Internet sites, resources, and sponsors of the Site. Links to and from the Site to other third party sites, maintained by third parties, does not constitute an endorsement by BatteryNerds.com or any of its parent companies, subsidiaries and affiliates of any third party resources or their contents. Links do not imply that BatteryNerds.com or the Site sponsors are affiliated or associated with or are legally authorized to use any trademark, trade name, logo or copyright symbol displayed in or accessible through the links, or that any linked sites are authorized to use any trademark, trade name, logo or copyright symbol of BatteryNerds.com or any of its affiliates.

You should direct any concerns regarding any external link to its site administrator or Webmaster. BatteryNerds.com does not represent or endorse the accuracy or reliability of any advice, opinion, statement, or other information displayed or distributed through the Site. You acknowledge that any reliance upon any such opinion, advice, statement, memorandum, or information shall be at your sole risk. BatteryNerds.com reserves the right, in its sole discretion, to correct any errors or omissions in any portion of the Site.

By choosing to use the products you purchase and receive from BatteryNerds.com and its affiliates, you accept full responsibility for any liability arising out of their use. You are liable for any damages whatsoever, including but not limited to, any damages arising under negligence, any consequential damages whether foreseeable or not, any economic loss, and any other liability and damages due to any cause arising from using or obtaining the products received from BatteryNerds.com and its affiliates.


Applicable Law

This site is created and controlled by BatteryNerds.com in the State of Texas, USA. As such, the laws of the State of Texas will govern these disclaimers, terms, and conditions, without giving effect to any principles of conflicts of laws. We reserve the right to make changes to our site and these disclaimers, terms, and conditions at any time.

None of the products or underlying information or technology available at this Site may be downloaded or otherwise exported (i) into (or to a national or resident of) Cuba, Iraq, Iran, Libya, North Korea, Sudan, Syria, or any other country to which the United States has embargoed goods; or (ii) to anyone on the United States Treasury Department's list of Specially Designated Nationals or the U.S. Commerce Department's Table of Deny Orders. By downloading from, or using the Site, you represent and warrant that you are not located in, under the control of, or a national or resident of any such country or on any such list. You further agree to indemnify BatteryNerds.com against any and all costs, liabilities, losses or expenses arising from, or relating to, any asserted violation by you of any of the laws and administrative regulations of the United States relating to the control of exports of commodities and technical data.

 

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